Privacy policy
Last updated: July 15, 2026
Introduction
This Privacy Policy explains how Kolor Acrylic (“Kolor Acrylic,” “we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit our website, place an order, create an account, contact us, or interact with our online store.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you provide directly to us, including:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Account information, such as login email and customer profile details
- Messages, reviews, or inquiries you send to us
When you place an order, payment details are processed by secure third-party payment providers. Kolor Acrylic does not directly store your full credit card or payment card information.
We may also collect limited information automatically when you visit our website, such as browsing activity, device or browser information, and cookie-related data. This helps us understand how customers use our website, improve the shopping experience, and support basic website performance and marketing measurement.
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Confirm payment and prevent fraud
- Ship products to your address
- Send order updates, delivery updates, and customer service messages
- Respond to questions, requests, reviews, or feedback
- Manage your customer account
- Improve our website, products, and shopping experience
- Personalize product recommendations and website content
- Send marketing emails, promotions, restock updates, and product news if you subscribe
- Measure the performance of ads, emails, and website content
- Comply with legal, tax, security, and business obligations
3. Marketing Communications
If you sign up for our email list or agree to receive marketing messages, we may send you updates about products, promotions, new arrivals, restocks, tutorials, and special offers.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.
4. Cookies and Tracking Technologies
Our website may use cookies, pixels, and similar technologies to improve your shopping experience and understand how visitors use our website.
Cookies may help us:
- Remember your cart and preferences
- Keep you logged into your account
- Understand which products and pages customers view
- Improve website performance
- Measure email and ad performance
- Show relevant ads on platforms such as Google, Meta, TikTok, or other advertising partners
You can adjust your browser settings to refuse or delete cookies. Some website features may not work properly if cookies are disabled.
5. How We Share Your Information
We do not sell your personal information in the traditional sense. However, we may share limited information with trusted third-party service providers that help us operate our business, including:
- Shopify and website hosting providers
- Payment processors
- Shipping carriers and fulfillment partners
- Email marketing platforms
- Customer service tools
- Analytics providers
- Advertising platforms
- Fraud prevention and security providers
- Professional advisors, such as legal, accounting, or business support providers
These service providers only receive information needed to perform their services for us.
We may also share information when required by law, regulation, court order, or to protect the rights, safety, and security of Kolor Acrylic, our customers, or others.
6. Shopify
Our online store is powered by Shopify. Shopify helps us provide our e-commerce website, process orders, manage checkout, and operate our online store.
When you use our website or place an order, Shopify may process your personal information according to its own privacy practices and service terms.
7. Payment Processing
Payments are processed through secure third-party payment providers. We may receive payment confirmations and order-related details, but we do not directly store your full payment card number.
Please review the privacy policies of the payment providers available at checkout for more information about how they process payment data.
8. Shipping and Fulfillment
To ship your order, we may share your name, shipping address, phone number, email address, and order details with shipping carriers or fulfillment partners.
Delivery times and shipping services may depend on the carrier and destination.
9. User Content, Reviews, and Social Media
If you submit reviews, tag us, or share content featuring Kolor Acrylic products, we may collect and process that content to respond, repost, or feature it according to our Terms of Service.
Please avoid sharing personal information publicly in reviews, comments, or social media posts.
10. Data Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure.
However, no website, online store, or electronic transmission is completely secure. We cannot guarantee absolute security of information shared online.
11. Data Retention
We keep your personal information for as long as needed to:
- Complete orders and provide customer support
- Maintain business records
- Comply with legal, tax, and accounting obligations
- Prevent fraud and protect our business
- Resolve disputes or enforce our policies
When information is no longer needed, we may delete, anonymize, or securely store it as required by law or business needs.
12. Your Privacy Rights
Depending on where you live, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Opt out of marketing communications
- Ask questions about how your information is used
- Request that we limit certain uses of your information, where applicable. Residents of California may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, request deletion or correction of personal information, and request access to the categories of personal information we have collected, subject to applicable legal exceptions.
To make a privacy request, please contact us at: info@koloracrylic.com
We may need to verify your identity before completing certain requests.
13. Children’s Privacy
Our website is not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.
14. Third-Party Links
Our website may contain links to third-party websites, social media platforms, payment providers, or other services.
We are not responsible for the privacy practices, content, or policies of third-party websites. Please review their privacy policies before providing personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
Your continued use of our website after changes are posted means you accept the updated Privacy Policy.
16. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
Kolor Acrylic
Address: Greenbelt, Maryland, USA
Email: info@koloracrylic.com
Phone: +1 (301) 919-6767